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Archive for tag: Time and PPI Complaints

Time and PPI Complaints

Time has a habit of running away with us; one minute our families are small, the next the children are off to university or are travelling the world!

With PPI compensation claims, the same is true; it seemed only yesterday that Payment Protection Scotland were dealing in the cases in the infancy of the saga, fighting hard to win compensation for our customers and now, many years later, the fight can still be just as hard.

Lost in the midst of time has been who and why concerns were raised about PPI. The Financial Ombudsman Service(FOS), now a leading organisation in helping consumers claim their money back from the banks, raised concerns back in 2001 about the potential mis-selling of this insurance product.

They raised the issue again in 2005 but it was the Citizens Advice Bureau in 2006 who raised the 'super complaint' that really set the PPI mis-selling saga rolling.

In 2011, the banks, lenders and financial institutions in the UK lost their judicial review and the flood gates opened. At first, the complaints started to trickle through and banks made 'offers'; they offered derisory sums of money to customers thinking this would be enough.

But, it wasn't and soon, the trickle become a tidal wave of complaints that have taken the banks by surprise.


But, when thinks go a little wrong and the bank say no to a PPI compensation claim, there is one more avenue open to the consumer and this is to ask the FOS to review the case, asking if the judgement that the banks have shown is correct.

Although there are various estimates about how many policies were mis-sold to customers, it is true to say the figures are staggering. And so, bearing this in mid, this mis-selling saga was never going to be over in a few months - it will take years to sort of this PPI mis-selling mess.

How long your case takes to resolve depends on a number of variables:

  • How easy or difficult it is to find all the paperwork relevant to your account on which you are claiming PPI compensation
  • Every case varies; with some the facts are straightforward but with some cases, the circumstances surrounding the selling of the policy to a customer can be more complex and difficult to determine

Honest advice

But, at the start of the claiming process many years ago, there were some companies who attempted to claim compensation on behalf of customers even when they knew they were not entitled to any monies.

And so getting honest, upfront advice is essential - Payment Protection Scotland is one of the leading claim management companies in Scotland. We can help.