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Archive for tag: The PPI Scandal

The Highs and Lows of the PPI Scandal

The PPI mis-selling scandal is set to come to an end very soon with the August 2019 PPI deadline looming ever closer. Over the past eight years of compensation claims, there have been many highs and lows, not including those that happened from the mid-1990s onwards when the PPI scandal was spotted.


The Highs - PPI generates huge profits for banks and healthy commission payments for staff

Let us take you back to a world of banking that looks very different from the banking world we have today.

Loans, credit cards and mortgages were freely available. These products were (and still are) the 'bread and butter' of banks and lenders across the UK. Payment Protection Insurance (PPI) was an 'add-on' product that sales advisors sold to thousands of customers when they took out a loan or other credit facility.

Sales staff enjoyeduncapped commissionwith some bank sales representative earning a staggering £80 or more per case.

And, it was not a short-term thing. This PPI selling had been going on since the mid-1990s, continuing unhindered for many years. The PPI market was estimated to be worth billions to the banks who were making huge profits.

By 2009, there were well over 20 million PPI policies in the UK.

The Lows

The first low was when someone complained. This complaint started an investigation and from this and the many reviews and super-complaints that followed, the banks were told they must repay every penny of these PPI policies.

But the problem isn't the product but the way in which it was sold.Customers were sold the product when they didn't want or need it. And, for many customers, they wouldn't have been able to make a claim on the PPI policy as they weren't covered by it. In other words, the PPI policy didn't fit their needs.

And customers started to claim back PPI compensation in their thousands.

A further low

The banks decided to fight back as obviously, they didn't want this scandal to hit their profits. They asked for a final Judicial Review. The review went against them but by this point in the journey, there was a huge backlog in the number of PPI cases waiting to be assessed by the banks.

Another low

In late 2012, banks had paid far more in PPI compensation than they thought they would have to. Major UK banks set aside more money - in the case of the Lloyds Banking Group they recently added a further £14 million to their compensation pot.

Are you sure that you don't have an eligible PPI claim? If you've had a loan, mortgage or credit card in this last 10 years or so, then you need to check statements and documents.

If you have PPI, then contact Payment Protection Scotland and see what we can do for you.


Sorting Through the PPI Scandal

Payment protection insurance (PPI) and the wholesale mis-selling of this product to thousands upon thousands of customers was, some people thought, a storm in a tea-cup.

But that was some years ago… and the saga is still rumbling on.

Knowing you have it - what are you looking for…

  • Any additional product added to your original loan
  • It may not be called PPI or even referred to in the small print as PPI BUT, any product that insures your repayments, promises or guarantees to make the payments on your account should you be unable to is PPI
  • Some policies were called single premium policies and this meant that you paid a lump sum upfront or this amount was added to your loan
  • Not all customers were sold PPI at the same time that they bought their loan, credit card, store card etc; banks and lenders have either added it later or they will have called you to sell the product to you.

What IS the problem with PPI?

  • It was expensive for the limited amount of cover it offered - in fact, one of the main reasons why PPI came to the attention of some of the consumer organisations was that the cost of the product was inflated compared to what the customer could buy if they opted for the same or similar policy but from another provider
  • It was the way it was sold - but, the main issue with PPI has been the way in which it was mis-sold to thousands of customers. Banks, at the height of the mis-selling debacle of PPI, were making huge profits; banking experts predict that as much as 85% of the profits made by banks at the time were from the wholesale mis-selling of this very expensive product.
  • If customers had shopped around, they would have got a better deal - and been protected! In the vast majority of cases, the cover offered by PPI was useless to the customer but, this did not stop the banks and lenders across the UK from selling the product to more and more people.

Too good to be true?

With stories in the media of some people receiving compensation cheques for massive amounts, the whole situation can take on a 'too good to be true' persona or, even worse, 'it does not apply to me!'

Here at Payment Protection Scotland, we appreciate the magnitude of the PPI mis-selling situation and know that there are still hundreds, if not thousands of people who are eligible to claim PPI compensation, but have not yet done so. There could be a pot of money with your name on it; regardless of how big or small this compensation cheque, the money is yours.

Don't let the bank keep it!