Glasgow: 0141 844 0017 * Edinburgh: 0131 224 0094 * Lanarkshire: 01698 286 463

Archive for tag: PPI Claims

Are You Sure You Don’t Have A PPI Compensation Claim?

The announcement of a 2019 PPI compensation deadline announced a few short months ago, the debate around PPI has been re-ignited.


What dominates the headlines this time is the fact that less than half of those entitled to make a claim for PPI compensation have done so.

So, check again - are you really sure you don't have a claim for PPI compensation?

Have you had a loan, credit card, car finance, catalogue account, store card or opened a newmortgage at any point from the mid-1990s onwards

The likelihood is that most people have some form of credit facility with a major bank or lender in Scotland as well across the UK.

Banks make their profits by lending money to customers and they made gigantic profits on the back of selling PPI to customers. If you knew the majority of the cost of PPI was profit for the bank, would you have still bought and at the price they were charging?

Claiming PPI compensation is NOT a complicated process (in most cases)

If you find you have PPI on your accounts, you may have a claim for compensation.

However, the onus has been placed on the customer to prove they were mis-sold PPI, the four top mis-selling reasons being;

  1. You were unaware you had bought PPI - in some cases, the product was automatically added to the account without your permission.
  2. You were told it was compulsory - PPI, along with many other types of insurances of this nature, is optional. Covering your income is not a bad idea but you need not have bought the bank or lender's own product. Some customers already had insurance cover in place so didn't need an additional insurance product.
  3. Some customers were led to believe that they would be more like to be accepted for a loan or credit card etc. if they took out the PPI policy - this is unfair selling practice and simply not allowed. Credit is based on your credit rating, nothing else.
  4. You were retired or self-employed at the time or had a pre-existing medical condition - this relates specifically to the terms and conditions of the PPI policy. Many customers would not have been covered in many cases and, according to a variety of complaints upheld by the Financial Services Ombudsman (FSO), they would not have taken out the policy of these terms and conditions had been fully explained to them.

I have no paperwork or policy numbers, can I still claim PPI compensation before the 2019 deadline?

It may still be possible to make a claim. You can pursue this yourself or you can engage the services of a specialist claims management company like Payment Protection Scotland.

We charge a fee for our service which we will clearly explain to you if you decide to proceed. This is a flat fee, although we charge on a no win, no fee basis.

Contact us today, to talk to our friendly team about making your PPI compensation claim today.

PPI Claims are Being Cut Off This Summer!

The announcement by the Financial Conduct Authority that the deadline for PPI claims is set for 29th August 2019 means that the writing is on the wall for PPI compensation claims.


By the last Thursday in August 2019, anyone wishing to make a claim for PPI compensation will have to lodge their complaint with their banks or lender. After this date, there will be no new PPI cases accepted unless you were mis-sold PPI after August 2017.

Do you want to Claim PPI Compensation?

Thus far, over £30 billion has been paid to customers who had PPI mis-sold to them by banks and lenders. Even though you may be thinking the deadline is months away, there are many reasons not to wait around for it to arrive.

The PPI August 2019 is FIRM

Unless something explosive happens in the next few months, the deadline for PPI compensation claims of August 2019 will hold firm.

However, there have been so many changes and issues in the last few years relating to PPI, never rule out any challenges and issues!

There could be a bottleneck

The FCA are spending £42 million - a bill paid by the banks - on an all-encompassing promotional campaign that they say will reach everyone in society.

Even though they say that there shouldn't be a bottleneck, some critics argue that everyone with a claim does so in the next two years, the compensation process could take years to unravel.

You could be entitled to more money than you think

There is a new category of mis-selling called 'Plevin', named after the customer who brought the case.

This new category within the PPI compensation process stipulates that if more than 50% of the PPI's cost was paid in commission to a lender or broker, you are entitled to this money back.

This ruling comes into effect from August 29th this year and thus, some people who have already claimed may get more back. For this to count, however, your account will need to have been active (i.e. made a payment on it) from some point in 2008.

It is a staggering fact but Martin Lewis of says that as much as 67% of what customers paid for PPI was pocketed by the banks.

If you had known the commission was so high, wouldn't you have queried the cost?

Even if you are positive you didn't buy PPI… CHECK AGAIN!

This is your money and it cannot be emphasised enough that it was a policy that was mis-sold to millions of people. If you had a credit card, store card, personal loan, mortgage or any kind of account from a bank, lender or through a high-street retailer, you could be entitled to claim thousands of pounds back.

The average PPI claim is still standing at £3,000 per person. You could claim more - contact the team at Payment Protection Scotland.

What Can Help Your PPI Compensation Claims to Be Successful?

Thousands of people have already claimed PPI compensation with the help of our expert team here at Payment Protection Scotland. We are poised ready to help customers in the future too and with the PPI deadline August 2019 fast approaching, we expect to help many more people in the coming months.


Successful PPI compensation claims are reliant on several factors. Here we talk through what they are…

Customers knew they had a PPI policy or policies

The foundation on which PPI compensation claims are made is the fact that there is a PPI policy or, as in some cases, several policies over several loans, credit cards and so on.

Initially, banks and lenders were unwilling to help customers identify whether they had PPI or not. This has changed and so if you think you have a policy and want to confirm it, you can simply ask your bank or lender.

By being confident that you have PPI policies and even telling the bank or lender the policy numbers, you have overcome a big obstacle standing between you and your money.

Customers knew why they had been mis-sold PPI

It is important that you understand why you were mis-sold PPI. There are many reasons why this is the case:

  • you didn't know that you had been 'sold' PPI
  • it was added to your account(s) at a later date
  • you were given the impression that you had to buy PPI
  • you were told that shopping around for another policy was not an option
  • the opt-in box on your loan or credit card application was already ticked
  • you were advised to buy PPI but are unclear as to why it was the right insurance policy to buy
  • you were self-employed when it was sold to you
  • you were unemployed
  • you were over the age of 65 when the policy was sold to you

Not sure which of the above applies to you? Call our team today to find out more and to find out what other mis-selling reasons there are.

Customers chased the claim and insisted on their money back

A confident customer is hard to refuse and thus, banks and lenders have had to justify cases where they have decided not to award a claim for PPI compensation.

The Financial Ombudsman is the body that looks at complaints from customers about banks and their services. Thus, they are swamped by claims from customers who want them to make the final ruling on their PPI compensation claims.

The good news is that the Ombudsman is finding in favour of the customer in seven out of 10 cases.

Payment Protection Scotland has worked with thousands of customers to claim their money back - and we can help you too. Call us!

The Clock Ticking is for PPI Claims

There has been much written in recent months about a PPI claims deadline. Is the clock ticking on PPI claims? If it is, what do you need to do?


August 2019 is the month and the year that spell the end of compensation claims for mis-sold payment protection insurance (PPI). The Financial Conduct Authority (FCA), the body that regulates the banks, lenders and financial companies have put the deadline in place, believing it is the best way forward.

In the past, many organisations, the FCA included, have not been in favour of a deadline. But with no end in sight, it felt like the PPI compensation train could run forever. Consumer apathy is named as one reason why a deadline is important.

The FCA believes that now is the PPI compensation claims must be brought to an orderly conclusion. Although the banks wanted an earlier date, they are not quite getting their own way.

What Happens Now?

Currently, the FCA is working with several creative ad agencies on the best way to create a campaign that will give people the information that they need to make a claim for PPI compensation. TV adverts have started, as have printed adverts such as billboards etc.

This needs to be an all-inclusive advert and promotional campaign as many people assume they don't have a claim because PPI applies to everyone else. What is also confusing is that people are unaware that they have a PPI policy.

PPI was often added on later and either the customer not informed, or they are not aware that the policy is a PPI-type one.

What You Can Do NOW

Rather than waiting for a glossy campaign from the FCA - they are reported to be spending up to £42 million on the campaign - you can act now.

Even if you think PPI doesn't affect you, check all your loans, credit cards and any other accounts on which you borrowed money. This also means store cards for well-known high street stores and products such as car finance.

PPI may be listed on the original paperwork or, it may have its own separate booklet or schedule. It may not be called PPI either. Some banks and lenders gave their protection policies a different name.

Essentially, you are looking for an insurance policy that says it will make repayments on the account in the event you are unable to do so. It might go on to say why it will do this - because you are too ill to work, or you have been redundant etc.

Make a PPI Claim

If you have PPI, you could be entitled to a refund. This means telling the bank the reasons why you were mis-sold the policy.

Our expert team can help. Why not call Payment Protection Scotland today for a no obligation chat?


Making A Claim For PPI Compensation – How To Do It

When something has been around as long as the mis-selling of payment protection insurance (PPI) scandal, it is a distinct possibility that people become complacent and indifferent.


So, as we near the end of 2018 and look ahead to the New Year, wouldn't it be a lovely start to the next year knowing that there is a potential windfall of cash making its way to you? But, you need to make it happen before 29th August 2019 because that is the PPI deadline day!

This is how you make your claim…

#1 Get your facts in order

This means taking a look at all the original documentation, if you have it, for all accounts in which you borrowed money. From credit cards to personal or unsecured loans, to mortgages in some cases and car finance too. Take a look at catalogues accounts and store cards too - you will be surprised at who added PPI to their customers' s accounts.

If you don't have paper copies, look online at your accounts if that is a possibility. If not, take a look at the next mini-step.

#1a Short on paperwork? We have the answer…

If you cannot find the paperwork, contact your bank or lender and ask them for a copy. They have been told NOT to charge 'search fee's and, more importantly, don't take no for an answer.

If they say that the paperwork is long gone, suggest that they look at their computer network and servers as banks and lenders keep information for a long time.

#2 Detected PPI? Make a claim

In order to claim your money back, you need to tell the bank or lender why you believe you were mis-sold the product in the first place.

It may be for example, that it was added without your consent, it was not suitable, the policy was not fully discussed with you because, if it had been, you would not have bought it and so on.

#3 Get help if you need it

If you are unsure about any aspect of making a claim for mis-sold PPI, then you need to seek help from the right people.

PPI Scotland is a reputable and trusted claim management company that has worked with thousands of customers to make successful claims for compensation. We can, for a fee, help you claim your money back.

#4 Find out more - call Payment Protection Scotland

There is no obligation when you call us and we take on all cases on a no win, no fee basis so you only pay us if we are successful!

PPI, Deadlines And Claiming Back Commission Payments

You may remember that some time ago, a consumer won a ruling against the company that sold her PPI for failing to disclose the amount of commission they were being paid for selling her a payment protection insurance (PPI) policy.


Many financial experts have been left wondering how the outcome of this case will affect PPI claims made in the past and those to come. It could mean that customers are entitled to yet more PPI compensation.

Financial Conduct Authority

The Financial Conduct Authority (FCA) is the banking industry regulator and they have decided how the Plevin case ruling should apply to PPI cases now and those settled in the past.

Of the amount of commission paid on the sale of a PPI policy was more than 50% of its cost and the consumer was not made aware, they are entitled to this money back.

The FCA has been consulting on a PPI complaints package. As well as looking to end PPI claims for compensation with the August 2019 deadline in place, they also wanted to be clear on the impact of the Plevin ruling.

The FCA consulted on;

  • The approach to fairness and redress in PPI claims
  • To reflect any previous rebates when customers cancelled PPI to be considered when reflecting the final PPI payment
  • To address and clarify how firms and banks assess fairness and redress where commission or profit-share rates vary

Putting the PPI deadline in place

Previous to the summer of 2017, the FCA would not entertain the idea of a PPI deadline simply because the numbers of customers yet to make a claim was significant. Some critics argue that the case has not changed very much with only 40% of people who have a claim have yet to do so. That leaves 60% of people with a PPI compensation claim yet to claim their money back.

Andrew Bailey the head of the FCA says that "Putting a deadline on PPI complaints will bring the issue to an orderly conclusion in a way that protects both consumers and market integrity".

With the impact of the Plevin case hot on the heels of the announcement of a firm PPI deadline, making sure all consumers get their money back is a priority.

What this means for you

As a consumer who was possibly mis-sold PPI, you need to be clear about whether you intend to make a claim for compensation or not.

Once the deadline has passed, you will have no way of claiming your money back for a PPI policy that was potentially mis-sold to you prior to July 2017. This could mean giving away your money for a second time and could be anything from a few hundred pounds to thousands of pounds.

Can you afford to let this money slip through your fingers? Why not contact a reputable and trusted claim management company specialising in PPI compensation claims? Contact Payment Protection Scotland today.

The Benefits of Using a Claim Management Company for PPI Compensation Claims

Claim management companies (CMCs) have faced heavy criticism in the past. With little regulation, the industry has grown considerably in the last few years.

Less-reputable CMCs have created a poor reputation of the industry, especially in the poor service that some clients received coupled with high fees.

But, you will be pleased to hear, not all CMCs are the same. PPI Scotland has long held an enviable reputation for providing the best quality service to all its customers seeking redress after being mis-sold PPI.

But, are there benefits to using a claim management company like PPI Scotland? If so, what are they?

Here, we point out the three benefits of using Payment Protection Scotland to make a PPI compensation claim on your behalf;

#1 Experience

Claiming PPI compensation should not be complicated. It should be relatively straightforward: the customer was sold a policy they didn't want or need. Thus, compensation is due.

However, not all cases are straightforward.

There are also cases where people have been duped, offered less compensation than what they were entitled to. It was a claim management company that spotted errors in how one bank was compensation customers and that people were, in fact, entitled to more compensation.

For customers with significant debts, arrears and IVAs etc., claiming PPI compensation can look and feel more complex, which is where a specialist PPI claim management company like Payment Protection Scotland can be instrumental.

#2 Lodging claims

Knowing where to start can be difficult.

If your bank, lender, credit card provider etc. still exist, the channel is obvious: call them, email them, log on to your account and log a PPI claim.

But what about when lenders and finance companies no longer exist as a separate entity? Who do customers of Egg credit cards turn to for PPI compensation?

At Payment Protection Scotland, we know who to chase and where to look.

#3 Advice, assistance and support

For some people, making a claim for PPI compensation can feel like an uphill battle. With official looking forms and jargon, it is a quagmire of information through which you have to wade, unsure that there is any reward at the end of it.

With Payment Protection Scotland, you get all the information you need, great assistance and brilliant support to claim every penny of PPI compensation you are entitled to.

Better still, we offer great advice on a no obligation basis - so contact us now, and let's start working on your PPI compensation claim today!


Will There Be a Rush of PPI Claims in 2017?

The announcement of a PPI deadline for June 2019 has once again ignited debate around PPI and whether customers are being railroaded into a process that is benefitting the banks and not them.

Many people predict that 2017 will see a surge in PPI compensation claims. Claims for mis-sold payment protection insurance (PPI) have remained steady in recent years but a clutch of PPI experts, including the Financial Ombudsman believe that cases in the coming year will be the biggest yet.

In fact, the Ombudsman is estimating they will resolve a further 360,000 PPI cases in 2017. So far, banks have collectively paid out £24 billion in compensation since 2011 - and this figure is set to rise even further.

Is Your PPI Compensation Claims One of Them?

Claiming compensation for mis-sold PPI is an action that many people can take simply because PPI is the most mis-sold financial product in British banking history.

And this is why;

  • It was often sold to the customer without their knowledge - you may not have realised that when you applied for a credit card online, for example, that the 'buy PPI' box was already ticked. You didn't need or in many cases, you were not covered by it, meaning you are/were paying for an insurance policy that you didn't want, need or use.
  • Compulsory purchase or not? - PPI is not a compulsory purchase. A bank or lender may insist you have some kind of insurance cover to protect your income when they lend you a large amount of money. This is a common requirement when buying a mortgage. But, the bank cannot stipulate that you buy their own policy and no one else's.
  • Part of getting the best deal - some representatives also told customers that you were more likely to be accepted for a loan if you took out PPI. At times when getting credit was hard, many people fell for this tactic. This is not the case and never has been. Any decision whether to lend you money or not is dependent on your credit score.
  • A packaged deal - some customers were also given the impression it was part of a bunded deal and the best thing for them.
  • Medical exclusions - were you told about some of the illnesses that were excluded under the terms and conditions of the policy? Were you told that existing illnesses were not covered? Or that 'bad backs' and mental health issues were not covered either?
  • Low pay out rate -and would you have bought the policy knowing that it paid out in only 15% of claims or that the process of claiming was long and complex?

If you have PPI, you may have a claim for compensation. Find out today by contacting our team at Payment Protection Scotland.

Lloyds Set Aside Another £1 billion for PPI Compensation Claims

Payment protection insurance (PPI) is the most mis-sold product in British banking history. It has become a thorn in the fleshy side of the banks and lenders, with customers ensuring that when they claim compensation, they are getting back every penny that they are entitled to.

The banks have had a rough time and with the PPI deadline confirmed by June 2019, it is not going to end any time soon.

This extended compensation deadline has been the catalyst to banks adding more money to their PPI compensation pots.  Lloyds announced an additional £1 billion, with Barclays following suit the next day with an announcement that they too, were adding more money to their compensation fund.

Poor profits

Unlike Barclays, however, Lloyds has not been as fortuitous in terms of maintaining its profits. At the end of September, Lloyds announced a 15% decline in pre-tax profits, racking up only £811 million in profit.

Total income for the bank in the third quarter of the year also fell by 1% to £4.27 billion.

And PPI is not its only problem. There is also an issue relating to how packaged bank accounts were sold. The banking group have set aside £150 million to cover the cost of what is termed as 'conduct issues' in relation the bank account products.

Disappointing results

The profit figures are disappointing for the banking group, 9% of which is owned by the state. The Government were initially to sell of its remaining shares but have now scrapped plans to do so, preferring instead to sell 'tranches' of shares to investment specialists. Possibly, this is needed to shore up the bank and drive it out of the financial quagmire it seems to have found itself in.

Do you have a PPI compensation claim?

Many people bank with banks and lenders who are part of the Lloyds Banking Group. It is the biggest banking group in the UK thus, you could have a claim for PPI compensation against one of its banks or lenders.

You can make the claim direct to them or you can use a specialist claim management company, like Payment Protection Scotland. Many people choose to use a claim management company because it makes their life much simpler - and they hand over all the responsibility of making and chasing the claim to an expert team.

To find out more, call us for a no obligation chat. Better still, we take on all claims on a no win, no fee basis - and that means what it says: you only pay us, if we win your case! Call now.


Financial Ombudsman Still Inundated with PPI Claims

Could yours be next?

The payment protection insurance (PPI) scandal has left British banks and lenders footing a £37 billion compensation bill. And this amount is set to escalate according to the Financial Ombudsman Service (FOS) who revealed that they are still being inundated with cases claiming PPI compensation from disgruntled customers.

The first half the year saw FOS deal with over 91,000 PPI complaints, a shortfall of only a thousand on the figure for the same time in 2015.

It had been a long held belief that there would be a dramatic drop in PPI compensation claims through FOS but this has proved to be wrong. PPI complaints peaked some years ago but they have been receiving 3,000 complaints a week for the last six years.

FOS also say that the issues and uncertainties around PPI still remain a challenge for all involved, including themselves.


The banks have long been lobbying for a PPI compensation deadline, a date by which time anyone intending on claiming their money back must do so. Initially reluctant, the Financial Conduct Authority (FCA), The City regulator, has decided that this is possibly the best course of action to jolt customers out of apathy.

That said, the FCA has stunned the banks and lenders by suggesting a deadline of June 2019, a date that is over 2 and a half years away, a larger slice of time that the banks had hoped for. They were keen on a sooner date, possibly the spring on 2018.

Increase in provisions

This later date of June 2019 will no doubt mean that banks and lenders will have to put aside yet more cash into their PPI compensation funds, something that will continue to hit their profits.

But who did customers complain about most when it came to PPI compensation claims? The figures released by FOS show that the majority of complaints they dealt with relating to PPI in the first half of 2016 related to Lloyds and its subsidiary, Bank of Scotland. The combined group saw 33,984 PPI complained, compared to 9,371 PPI regarding Barclays, 6,975 at HSBC and 2,756 at Nationwide.

The uphold rate has changed slightly, from 7 in 10 claims being upheld, to 6 in 10 complaints being found in favour of the customer.

Is your case one of them?

Before you submit a complaint about PPI to FOS, you first need to approach the lender or bank that you believed mis-sold PPI to you.

If you are unsure how to do this, why not call Payment Protection Scotland now?