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Archive for tag: Mis-sold PPI Scotland

Why Was PPI Mis-sold to YOU?

Are friends, family and work colleagues enjoying their PPI windfalls? Wondering if you have or how you can make a claim? If so, read on…

If you have PPI, the likelihood is you have a claim for compensation. Payment protection insurance (PPI) was mis-sold to thousands of customers. You may know you have PPI - you may have even agreed to it! - but it is also possible there was a PPI policy added to other accounts without you knowing.

Here we re-cap on some of the reasons why PPI is classed as being mis-sold. Which one do you think applied to you?

#1 Your employment status

Your employment status at the time you were sold PPI is important because it has a direct impact on whether PPI is useful or not to you;

  • Self-employed - you are unlikely to be covered by a PPI policy or, if you are, the terms and conditions are such that the policy offers little, if any, real cover. For example, some self-employed people, in order to make a claim, would need to close their business down.
  • Part-time employment - not all PPI policies covered people who worked less than full time hours every week. Those who worked less than 30 hours a week or, on temporary or zero-hour contracts were unlikely to be covered.
  • Unemployed - if you were unemployed, the PPI policy would not cover you.
  • Retired - again, if you had no income other than pensions and so on, but not a wage from full time employment, you were unlikely to be covered by a PPI policy.

In most cases, the bank, on looking at your application for a loan, credit card and so on, would have your employment status in front of them. After all, you would have to declare that had the means to pay the money back but, despite knowing your employment status, still sold you a PPI policy, either at the time or later, via a sales phone call.

#2 Your health

Another broad category of mis-selling relates to how much you know or were told about the policy.

For example, were you made aware of what medical conditions and illnesses were and were not covered? Many people were surprised to learn that back problems and mental health issues were not covered by the policy.

Both of these medical conditions are two of the top most reasons why people are unable to work, both in the short and longer term. Imagine the devastation of being too ill to work and one of the insurance policies you were relying on let you down.

There are many reasons why PPI was mis-sold to you. Find out more today with Payment Protection Scotland and you too, could be enjoying a PPI compensation windfall very soon.

Were You Mis-sold PPI?

How to find out if you were mis-sold PPI and how to claim your money back!

Step 1 - Find the PPI policy

The first step you need to take to find out if you have a PPI policy on any of your credit cards, loans (secured and unsecured), store cards, car finance and any other kind of finance product.

You are looking for an insurance policy that promises or suggests that it will make repayments on the loan etc. should you be unable to due to being too ill to work, made redundant and so on.

In most cases, customers paid for this as a separate premium but it may be included as part of your monthly repayment.

Have you found PPI? Move to Step 2!

Step 2 - Proving mis-selling

Even though you have PPI, there is not an automatic entitlement for getting your money back. You need to show or to prove that the policy was mis-sold to you.

There are many reasons why PPI was mis-sold to customers:

  • You were pressured into buying the PPI policy
  • It was not made clear that the purchase of PPI was optional
  • You were advised to take out PPI but were not given clear reasons why it was suitable
  • You thought that by buying PPI, your application would be seen in a more favourable light
  • The exclusions, such as pre-existing medical conditions were not explained to you
  • It was added to your loan or credit card etc. without your knowledge
  • You didn't know that you would pay interest in the amount PPI added to your loan
  • It was not made clear that PPI cover would end before the loan would, leaving you without cover for the remaining number of years on the loan

You don't have to choose one of the above - in effect, all of them could apply your case.

You may have more than one claim for PPI as it could be linked to several accounts!

Step 3 - Make the claim yourself

You can contact your bank or lender, tell them you have PPI and that you believe it was mis-sold to you. Many banks and lenders now have a form that you can download from their website and submit your claim that way.


Ask Payment Protection Scotland to take the case and make the claim or claims, on your behalf.

Like other professional services, we charge a fee to use our expert services but with our team working on your case, you can be confident that we are doing everything we can to secure not only a successful outcome, but the right level of compensation. Contact Payment Protection Scotland now!

New Year Resolutions – will your list include claiming compensation for mis-sold PPI?

The New Year of 2016 is weeks away and many of us will be making many resolutions to make changes to life and how we live it.

One aspect that many people will promise themselves they will do better is their financial situation and planning for the coming year. There are many ways that you can control your money better in the coming 12 months.

Here we have gathered together some great suggestions. Which ones will you opt for?

1. Seek out the best financial deal

When it comes to paying for packages and services, there is always barter room with companies, banks and lenders. If they advertise something for a fixed price, why not ask if there is a chance of a better deal or free 'add ons'?

2. Look at your accounts for PPI

Payment protection insurance (PPI) was a product that was sold alongside a loan or another product. The problem was that it was expensive and was also mis-sold. In other words, it was sold to people who were either not covered by the policy or didn't need it. Making a claim for compensation for mis-sold PPI could give your finances a serious boost.

3. Check your PPI payout

Many people may have already received compensation for mis-sold PPI. However, there were some customers who were under compensated by banks e.g. they were not compensated or reimbursed for costs and fees. Also, there has been a recent ruling that not disclosing commission being paid to representatives could also constitute a basis for a compensation claim. Check your claims as you could be eligible for even more.

4. Own brand is not always best

When you buy some items such as a new TV or a new loan, you will be told that by buying additional insurances, you could save money in the long run. You may also be given the impression that their own brand of insurance is cheaper and far better than others on the market. Always measure your needs against what you can afford - and don't be rushed into making a decision.

5. Look to clear or minimise debts over the coming year

The biggest drain on anyone's financial resources is debt. By making a concerted effort over the next 12 months, you could reduce your debt to far more manageable level. If you do claim a windfall in PPI compensation, financial experts would suggest paying off debt would be a great move. But again, ask the bank or lender for a settlement figure. This figure should be less that what you think you owe them!

Do you have PPI compensation waiting to be claimed?

Do you Have Concerns About Claiming Compensation for Mis-sold PPI?

To some people, it seems straightforward - you tell the bank you have PPI and ask for compensation. For other people, they have many concerns about claiming compensation for mis-sold payment protection insurance (PPI).

I have read about non-genuine claims being made. I don't know if I have a claim or not but if it turns out that I don't, will there be a backlash?

There were, and possibly still are, disingenuous PPI compensation claims being made. However, these are categorised as claims being made by people or some less reputable claim management companies who know that the claim is not valid; in other words, no PPI policy exists but they still attempt to claim compensation.

There are no guarantees and compensation is not an automatic entitlement but, if you have a PPI policy, the likelihood is that you are entitled to compensation as it will have been mis-sold to you.

Hence, if you make a claim and find that in the unlikely event you are one of the few without a case for compensation, it does not constitute a fraudulent claim.

I am unsure whether to make a claim as I am in arrears with the bank. What should I do?

The decision is yours to make but, it is important to note that there is no barrier to anyone with a compensation claim for mis-sold PPI from making a case.

There are some cases where people are in arrears that may have been made worse by the fact that PPI was added to the loan or the account in the first place. It is a common story that people received a loan, budgeting a certain amount for repayment only to find that they were paying a lot more. This was because PPI was added to their account.

Can I make a claim for compensation without the need of a claim management company?

Yes, you can. There is nothing stopping you from approaching your bank or lender directly.

People use companies like Payment Protection Scotland for all kinds of reasons, from lack to time to simply preferring someone else to deal with the bank or lender in question. Some people feel awed by the banks and the thought of calling to ask for their money back is not a conversation they want to have.

We can help you, no matter what your reasons are for using a claim management company. If you have PPI and would like to know more about claiming compensation if it was mis-sold to you, then please call us: 0141 844 0017.

Have you Been Mis-sold PPI?

If you have, what are the options?

Payment protection insurance (PPI) was mis-sold to thousands upon thousands of customers. Neither was it a huge scandal that was not confined to just one or two banks; it was a mis-selling saga that touched virtually every major bank, lender or financial company in the UK.

And so, on checking your accounts and paperwork, if you find you have a PPI policy and not sure how or why you have it, there are options for the next step…

Option 1 - Do nothing

Claiming back compensation for mis-sold PPI is not compulsory, neither is it automatic. If you want your money back, you have to ask the bank or lender for it back.

However, not everyone will choose to take this path, for various reasons and thus, they will do nothing.

Worried about making a PPI compensation claim and your debt or arrears? If so, Payment Protection Scotland are the company to contact as we have many years of experience in helping people claim compensation for mis-sold PPI and manage this alongside their debt or arrears.

Option 2 - Make a claim

Many people worry that making a claim will be time consuming, stressful and complicated but, in many cases, this is simply not true.

If you are worried about 'going it alone', choosing a highly reputable, professional company such as PPI Scotland can be one way of having someone 'on your side'.

You will need to have some kind of proof that you have PPI on an account (don't forget, PPI was added to all kinds of accounts such as credit cards, catalogue accounts, store cards, loans and so on…). Every account with PPI is a separate claim, with each needing a separate letter of complaint.

One the complaints are submitted, you will know within 8 to 12 weeks if your claim for compensation has been successful or not.

They said no…

Sometimes, banks and lenders do reject compensation claims for mis-sold PPI by a customer but, this is not the end of the matter.

Cases that have been rejected can be taken to the Financial Ombudsman Service for them to make the final decision. They will look in detail at your case. Whatever they decide will be the end of the case; they are still finding in favour of the customer in 7 out of 10 cases.

Making a claim - simple and straightforward with Payment Protection Scotland…

…because we do all the hard work! Once we have assessed your case, we alert the bank to your claim and chase your case until you have the right result for you. Call us TODAY to find out more!


How Was PPI Mis-sold?

Even though some people are saying that the compensation claims for mis-sold payment protection insurance (PPI) has peaked, there are still many Scottish customers unaware that they can claim their money back.

PPI was mis-sold to hundreds and thousands of Scottish PPI customers and here's why:


Many customers felt pressured into taking out the policy even though they may not have been able to afford it or already had another policy in place that was more than adequate.


Many representatives of banks and lenders suggested to customers that the taking out of PPI was a compulsory aspect of applying for the loan.


Many customers were advised the policy was right for them but, the representatives failed to tell the customer why the policy fitted them so well. In most cases, the policy was of little use, providing inadequate levels of cover.

Chances of success would be increased

Again, many Scottish PPI customers felt that it was suggested to them that their application for the loan, mortgage or other form of finance was more likely to be accepted if they took out the policy.

Inadequate explanation

It has been found that generally, across all banks and lenders that the policy was not clearly explained to the customer. The terms and conditions of the policy sold were so narrow in their definition that the majority of people would not have had a successful claim under it.

Interest charged

Many customers were also not told that the amount the PPI policy added to their loan would also have interest charged on it. People, who were struggling with debt, frequently took out consolidation loans but were surprised to find their monthly payments were higher than first anticipated. This was because PPI was added and then interest, significantly increasing the amount to be paid back.

Cover ended before the credit did

And, it has now been proved, that many of these PPI policies did not last the full term of the loan, something which was not communicated effectively to the Scottish customer. If you made a claim against the policy in the last 12 or 18 months of your loan, you may have surprised and disappointed to learn that the policy you were relying on was no longer available.

Were you mis-sold PPI? By contacting Payment Protection Scotland and signing as few as 3 forms, we could be working on your PPI compensation case within 24 hours. You could have a definitive answer within weeks of what you are entitled to!