Glasgow: 0141 844 0017 * Edinburgh: 0131 224 0094 * Lanarkshire: 01698 286 463

The 2019 PPI Deadline – What You Need To Know

You may have heard that there is a PPI deadline looming. It is only a few short months away.  In order to claim your money back, you must do so before the deadline expires at 11.59pm on 29thAugust 2019. This is what you must know about making a claim for compensation, and the deadline…

Deadline

#1 The deadline has been set.

The deadline is firmly in place and for any consumer who thinks they were mis-sold PPI before the summer of 2017 and want to claim their money back, they must do so before August 2019.

The FCA and consumer group - and us - are encouraging customers not to leave their claim to the last minute. We don't know how well IT systems would cope if there is a flurry of cases lodged right up to the deadline and you wouldn't want to miss out on thousands of pounds of compensation due to a computer glitch, would you?

#2 This deadline doesn't include 'new' PPI claims.

If you were mis-sold PPI after July 2017, this deadline won't affect you. But the rate of new PPI sales is so low, this is unlikely to affect you.

This deadline is for PPI policies mis-sold before July 2017 and you have until 11.59pm on 29th August 2019 to lodge your complaint with the bank. Everything else stays the same - the bank has 8 weeks in which to respond and so on. If they refuse your claim, you can still take it to the Financial Ombudsman for their final judgement.

#3 Customers miss out. Possibly.

Some critics are already saying that customers could miss out on the money that is owed to them. The Financial Conduct Authority believes that there has now been a sense of apathy set in with compensation claims for mis-sold PPI and thus, by setting this deadline, customers will be stirred into action.

#4 Another deadline has already passed for many. Or has it?

Back in 2013, banks and lenders were instructed by the Financial Conduct Authority to write to all customers that they knew had a PPI policy and invite them to make a claim. They did this with thousands of people across the UK receive letters from their bank. Customers had three years from the date of the letter within which to make a claim and the first of these deadlines will start to expire in 2016. However, it seems that the FCA is encouraging anyone with a PPI policy to make a claim. Is this you?

#5 The numbers of claims being made per month still number tens of thousands

Many people think that this points to the numbers of PPI claim left as being low but this is not the case. There are still thousands of claim being submitted every month and even though the rate is slowing, the Financial Ombudsman predicts that there are still tens of thousands yet to be made - and some of these could be far more complex than early cases.

If you think you have a claim for mis-sold PPI, call Payment Protection Scotland for more information on how to make a claim.

What Can You Spend Your PPI Compensation On?

Of all the questions we are asked about claiming for mis-sold payment protection insurance (PPI), this is the one that gives us the most joy to answer.

Spend

In the main, you can spend your PPI compensation in a way that you see fit but, many people have all kinds of questions about the windfall that they receive, more so when the amount they claim back is substantial.

I am in debt. What should I do with my PPI windfall?

This is a good question, the answer to which should be explored with an independent financial advisor. Every person's situation is different and thus, this is only a summary of what you could do and is not meant as advice on your debt issue.

If you have an Individual Voluntary Agreement(IVA) or in a type of sequestration agreement, you may find that your PPI compensation will be seen as a windfall. In law, this means that it must be used to pay off creditors and agreements etc. Failing to do so could land you in trouble which is why we always strongly advise seeing a debt expert.

If your account is in arrears and there is no formal or legal arrangement as above, it helps your credit score to pay off these arrears, and bring any accounts back up to date. It also true to say that if you can afford to pay off the debt, this places you in a strong negotiation figure. Ask the bank or lender for a settlement figure, as this could be less than what you owe.

Can I spend it on anything?

Yes you can, but there has been some research about how people do spend their PPI windfall and the results are interesting:

  • The vast majority of people bought a brand new car. This in itself has proved a valuable boost to the care sales within the UK and thus, has had a positive knock-on effect on the economy.
  • The second largest spending category of PPI compensation was onhousehold goods such as freezers and so on, for the home. Again, this has proved a valuable boost to the economy.
  • Thirdly, people enjoyed a well-earned break, taking a holidayto foreign climes.
  • Many people chose to save their windfall, and some spent it on food, as well as buying clothes and shoes for the family.

Can Payment Protection Scotland help me claim money back?

We could if you have an eligible claim for compensation. Why not call now to find out more?

How Big Is My PPI Claim?

We are asked many questions about making claims for mis-sold PPI and how easy it is to claim money back. But by far the most frequently asked question is how much money can be claimed? In this article, we answer all your questions.

Wave

How much money could I claim for mis-sold payment protection insurance (PPI)?

It's a question that never surprises us but until we have some more details from you, we can't answer with certainty.

The web and media are full of stories relating to big PPI pay-outs and that leads people to think that they are entitled to claim thousands of pounds in compensation. This may be the case or it may be that you get a few hundred pounds back.

What factors affect the size of a PPI pay out?

There are several factors that affect the size of your PPI compensation claim:

  • Number of policies -some people have more than one PPI policy, so check your accounts carefully.
  • Length of policy term -PPI policies were sold from 1980s onward and so if you have a PPI policy from long ago, you could have a sizeable claim on your hand
  • Premium calculation -on credit cards, the premium changed from month to month as it was charged as a % of the amount outstanding on the account each month.
  • Fees -what other costs and fees were incurred on the account?
  • Commission -commission payments could be more than 50%, something you may not have known. Is this was the case, you could be entitled to claim this back.

What is the biggest claim to date?

A businesswoman received £65,000 in PPI compensation some years ago. She had two credit card accounts, both of which had PPI on and she had these accounts for a number of years. They were also at their limit a lot of the time thus, the PPI premiums she paid were high. Hence, her fabulous and rather unexpected windfall.

How much does it cost to make a claim for PPI compensation?

When you do it yourself, it costs you nothing. We charge a small fee for helping you make claims, payable once you have received your compensation. If we don't win your case, you pay us nothing. This is called no win, no fee. It means there is no financial risk to you.

Why should I use a claim management company?

There is no reason why you should use a claim management company but many people do so through their own choice. It could be a confidence issue, or they may be so busy with their daily lives that the thought of chasing the bank for money fills them with dread.

Why choose Payment Protection Scotland?

As a claim management company, we specialise in PPI compensation claims and have done so for a number of years. We have a high success rate, something we prize and continue to do so with a robust assessment of your potential claim.

Why not contact Payment Protection Scotland to find out more? There is no obligation!

What Were You Told About PPI When You Bought It?

Payment protection insurance (PPI) is the biggest mis-selling scandal to have rocked the British banking industry. The scandal will come to a head on 29th August 2019 when the deadline for making a claim for PPI compensation passes.

Books

With this in mind, you are probably wondering if you have a claim for PPI compensation. So, what were you told about PPI when you bought it?

… Nothing

This probably means that it was either added to your account after you had taken out the loan or was added at the point of purchase, it's just that you didn't know.

This was common with applications for credit cards online. The small box at the bottom of the fine print was pre-ticked, meaning you automatically opted in to PPI.

This constitutes mis-selling. You should be made aware if you are paying for something other than the loan premium.

… the exclusions were not explained

If you are thinking 'what exclusions?', you have a claim for PPI compensation!

There were many exclusions in the terms and conditions of the PPI policy, such as;

  • Age -you should have been aged between the ages of 18 and 65 years old when the policy was sold to you. If you were under 65, but when the policy ended you were older than this, you may also find that the policy did not cover you from 65 onwards. Check out the small print and then give us a call.
  • Health -not all medical conditions were covered, such as a bad back (unless it was a serious spinal injury) and mental health illnesses. In some employment sectors, these health issues are likely to be the reason why someone cannot keep on working. If you were at risk of either, would you still agree to pay the expensive premiums.
  • Employment status -if you were self-employed, were you told that in the event of a claim, you would need to shut down your businesses in order for the policy to pay the loan repayments? If you were, would you have still taken it out?

This list is not exhaustive, so call us to find out more.

… you had no idea how expensive it was

We talk to customers all the time who mention just how much PPI added to their monthly repayments. PPI was expensive, especially when you consider the little cover that it offered.

… you felt you had to buy it

It may be that you felt that by buying the PPI policy, you were more likely to get the loan you so desperately needed. If this was the case, then this is also mis-selling.

Claim your PPI compensation with Payment Protection Scotland. Call us now!

4 Common Questions About PPI?

Payment protection insurance (PPI) is a product that most people will have heard of. The issues surrounding PPI were first raised in the late 1990s. two decades on, we are nearing the end of the PPI mis-selling scandal with the PPI dealing August 2019 less than a year away.

Questions

But people still have many questions.

1. How do you know if you were mis-sold PPI? And why do you have to 'prove' it?

In order to make a claim for PPI compensation, you have to prove that;

a) you have the policy on your accountand

b) you were mis-sold it.

Many customers find this unfair and think that banks should simply refund everybody that they know they sold PPI to.

However, consumer law still has to be followed and thus, the customer must show the bank that they were mis-sold the policy.

There are many reasons why PPI may have been mis-sold to you, such as being unaware you had 'bought' it, to being sold PPI when the bank knew that your personal circumstances meant the policy would not have covered you.

The banks also now say that even though they know who they sold may have sold PPI to, they cannot be sure that it was mis-sold to everyone. This is why you need to make a claim.

2.   How much can you claim back?

In the very early days of the compensation process, banks made offers to customers. Fortunately, the customers were advised to refuse these and to ask foralltheir money back.

This is why it can take a few weeks to claim your money back as the right level of compensation must be calculated. Not only will you get back all your premiums, but interest, fees and in some cases, commission too.

3. Why does PPI compensation vary?

Compensation is about making sure that the customer isput back in a financial position that they would have been in had they not been sold PPI. This is why the amount people receive varies from one case to another.

4. What else do I need to know about claiming PPI compensation before August 2019?

You can make a claim for compensation yourself, by contacting your bank and giving them the relevant detail.

Some people prefer to seek help with this and if this is the case, you can use the services of a professional claim management company. Look for one that has a proven track record in helping people claim their cash back, and who are also successful in doing so.

Payment Protection Scotland is a reputable claim management company who will help you get every penny of your money back. Call us to find out more.

Think You Know Everything About Claiming Back PPI?

Then take our quiz and see how you do!

Everyone has a PPI claim… or do they?

Not true! Claiming compensation for mis-sold payment protection insurance (PPI) is not automaticand just because you have a policy does not mean that you are automatically entitled to your money back. You will need to show that you were mis-sold it.

Puzzle

If you were off work with a bad back, the PPI policy would NOT have covered you

True! There are many exclusions under the terms and conditions of PPI, some of which are better known than others but not at the time that people bought into the policy. In terms of medical exclusions, a 'bad back' were not seen as a reason by which the policyholder could claim on the policy. In terms of more serious spinal injury, you may have been able to.

If you had depression or another mental illness that prevented you from working, you would be able to claim on your PPI policy?

Not true! Again, in the very small print which was easily missed was that some PPI policies did not cover mental health issues or illness. Many people are aware of the debilitating effect that mental health issues have on people and despite all the recent help and raising awareness, the PPI policy was not conducive to helping people in this way.

If it was a joint loan, it was a joint PPI policy?

Again, not true! The PPI policy was usually assigned to one person. If you wanted both of you covered you would pay for an insurance policy each. Many people were not made aware of this at the time of purchase and so when they thought they would be covered by the policy, they found that their claim was invalid.

PPI has a low payout rate?

True! Investigations found that PPI policies paid out in only 15% of cases and when they did, the process was slow and laborious, another criticism levied at the banks and the PPI policies they sold.

Payment Protection Scotland is a leading claim management company

True. We are incredibly popular as a claim management company and successful too. We welcome enquiries from everybody. If you would like more advice on your potential claim, as well as more information on how we can help you get your money back, all you need to do is call us. There is no obligation either!

The PPI Saga – Like a Plot from a Novel!

Everyone loves a good page-turner, a book that when you have finished reading it, leaves you sad that you will no longer have this wonderful world to sink into.

Novel

Many people feel like this about the PPI saga, although not for the same reasons. Banks and lenders can't wait to see the back of the whole embarrassing episode, and the consumer is also apathetic about PPI, the marketing texts, phone calls and emails they have been subject too.

As much as we may deride these PPI adverts on TV, radio and online, they carry an important message:

These adverts are STILL appearing because of all the consumers with a claim for PPI compensation, only 40% have made a claim. So why are the remaining 60% no claiming their cash back?

Consumers not understanding HOW or WHY the PPI mis-selling saga affects them

Payment protection insurance (PPI) was sold to consumers as the product they needed or must-have in order to protect repayments on the loan or credit card.

On the face of it, this sounds like a great idea. However, the problems start when you consider that the insurance product was not suitable for everyone - but was sold nevertheless.

For example, if you had a pre-existing medical condition, this was unlikely to have been covered by the PPI policy butyou were probably not told that.

You were also probably not told that there wereother significant exclusions.Being self-employed was one of them - if the policy did cover you, you were unlikely to have agreed to the policy if you knew the terms and conditions of making a claim.

There were also things likethe level of commission paid on the sale of a PPI policy not being disclosed, and the fact that the PPI policy was added to your account automatically or without your knowledge.

The important bit…

The point is simple - no one, not even a bank, can foist a product or insurance policy on you without your express consent. They may insist you have an insurance policy to cover repayments in the event you cannot continue to make them, but they cannot force you to buy their own policy over and above anyone else's.

Consumers unsure how to claim

Although we are told time and time again that claiming PPI compensation is simple and relatively straightforward, many consumers are still unsure or not confident to deal with what they see as a mountain of paperwork.

As a claim management company specialising in PPI compensation claims, we can help. We do charge a fee for our professional service which you can find out more about when you call us.

Start your PPI compensation claim with Payment Protection Scotland today.

Unsure About HOW to Claim PPI Compensation?

We have all the information that you need! Browse through our list of what to do (and what to avoid) in order to claim your money back…

Unsure

DO check out how your bank or lender is accepting PPI claims

Banks and lenders have been told by the banking regulator to make claiming PPI as easy and as simple as possible. This means making PPI compensation claim forms and information on how to make a claim readily available.

Most banks and lenders have these on their website. In most cases, you don't need to phone them and with some lenders, you can log your claim online too.

DO turn to the right people for help

The internet is a wonderful place BUT, it can be full of misinformation and wrong turns. This is why if you are unsure of any aspect of advice or help, you turn to the right people.

Claim management companies are, in the main, professional, expert and reputable companies who specialise in all kinds of compensation claims. Choose one that has a long and successful track record with PPI claims, like PPI Scotland.

DO make a claim for PPI compensation before the 2019 deadline

If you think you have been mis-sold PPI, don't let the bank get away with it! Make your claim. You could be entitled to thousands of pounds in premiums, interests and any costs or fees incurred on your account as a result of PPI being added to it. And with the deadline only months away, you need to start your claim now.

DON'T let the banks get away with it

Banks and lenders knew that PPI was not a policy that was suitable for the large majority of customers to whom they sold it. For example, banks knew when people were self-employed but this didn't stop them selling a policy that was not really suitable for self-employed people.

DO claim, even if you agreed to PPI

Many people assume that because they agreed to PPI, they don't really have a claim. The point is, that many banks and lenders didn't give you the full facts about the policy and so what you agreed to, is not the policy that you were paying for.

For example, if you knew that the policy did not cover your existing medical condition, would you have still bought it? The likely answer is no, as the one thing that could stop you from working and therefore making repayments on your loan, would not have been covered by the policy.

DO call Payment Protection Scotland

We have a long, successful history of helping people claim their money back. From a few hundred pounds to thousands of pounds, there is probably PPI compensation with your name on it!

PPI Mis-Selling Situations

Q. I have PPI on my credit card, which I agreed to buy as I thought it was a good policy to have. I am unsure if I have a claim for PPI compensation. However, at the time I took out the card, I was self-employed although I now operate as a limited company. Do I still have a valid claim?

Chalkboard

Payment protection insurance (PPI) was mis-sold in so many different ways that, even though there are long lists of proven mis-selling reasons, on occasions, it does come down to individual cases and circumstances.

In this case, the successful conclusion to the case would lay in the fact of whether the bank knew you were self-employed at the time they sold you PPI on your credit card. In most cases, the bank or lender would have known, as they would have performed checks to satisfy themselves that you could make repayments on the credit card.

We would need to look closer into the case, as the likelihood is that you would be entitled to PPI compensation and we would be happy to help!

Update: you may also want to consider looking at how much commission was paid to the lender who arranged the policy too. There are cases where more than 50% of the cost of the PPI policy was paid as fees to the broker.

Q. I have a bank account that is permanently overdrawn and I have since discovered that some of the 'fines' I paid were down to the bank taking out PPI premiums. I have read that I may be able to claim back these late fees and fines too - is this a possibility?

This has been in the headlines recently as a claim management company brought it to the attention of the authorities that banks were still picking and choosing which aspects they compensate customers for and which they don't, costs and fees being one of them.

The Financial Conduct Authority and the Financial Ombudsman Service have made it clear that banks and lendersmust compensate customers back to the financial position they would have been in if PPI had not been added to their accounts.

Following this line of thought would suggest that you do have a case for claiming these fees back as part of your PPI compensation claim, however, you would need to discuss this with us in full - why not call us?

Update: banks and lenders are being told they need to take another look at the costs and fees incurred when they added PPI to customer accounts and take the necessary compensatory action.

Q. I have no idea if I was mis-sold PPI! The whole process was a complete blur when it came to the loan that I took out with the bank and I admit, I just signed what was put in front of me…

You are not the only customer who feels this way!

The mis-selling of PPI highlighted that the process of how additional products were sold alongside loans etc. People often felt confused into signing, so much so that the sale of PPI to customers became part of the process, without question. Representatives were no longer pointing out it was a separate product and that it was not compulsory.

The fact you have no idea that you were being sold it, means it was mis-sold and you could have a valid claim for PPI compensation!

The PPI Debacle – Has Anything Really Changed?

The massive mis-selling of payment protection insurance (PPI) saw the rise of a debate regarding how banks and lenders sell to customers. 'Routine' sales were questioned and as a result, changes were made to safe guard the customer…

Change

Emotional vs. rational decisions

Purchases of all kinds are an emotional decision. You buy food, for example, because you need it to survive, without it, you go hungry.

Customers applying for loans, credit cards, mortgage etc. as financial products are making an emotional decision. In other words, they saw what they were buying or investing in - the home improvements, the new car etc. - and not whether the product they were being sold was the right one or not.

Taking advantage

Banks and lenders, like all other businesses, knew this and take advantage of the situation, offering various additional products that would 'enhance' the customer's experience. With financial products, for example, they would often ask how would you cover repayments if you were no longer working?

They would sow a seed of doubt, sound a warning bell that made you question how you would pay the loan in such a circumstance. Even if you had other insurance policies, the bank or lender would go on to offer you a 'magic' product that for a few extra pounds a month, would make sure that you would not end up in financial problems. You were hooked and you bought the product.

Advised sales - setting out the reasons why

And so, the lines between suggesting a product and an advised sale were blurred. If you take out a loan with a bank,you do not need to take on any other additional product.

It may be a good ideaif the policy is the right one for you.

It may be a wise and prudent moveif you know your job is looking a little shaky in the future etc.

It would seem a responsible thing to do BUT, you still do not have to buy the banks' own product.

Like car insurance, you CAN shop around and get the right deal for your current circumstances.

If, however, the bank insists that as part of the package that their own product is the one you must have, then they must clearly tell you why - and not just verbally. As anadvised sale, they must set this out in writing and clearly show the reasons why, as part of this package, their policy is not the best, butthe right one for you at this time.

Breathing space

Consumer law is clear - you have 14 days from signing the agreement to change your mind. Customers also thought that this law did not apply to financial products, but it does.

But now, the Financial Conduct Authority, along with various consumer groups have worked to introduce a breathing space within which products in addition to the main product cannot be offered.

Customers are to begiven time and spaceto consider the main product before they are offered anything else. Customers must be given ALL the information to make an informed decision. And they are not be badgered or hoodwinked.

Practices have changed BUT, if you think you have a claim for PPI compensation act now by calling Payment Protection Scotland.